I was going to mention sometimes an anti-virus program can cause this error, (your 1st error mentioned) but it would only be a symptom and not the software and since you have already uninstalled and reinstalled MBAM, that's not it. Microsoft has seen alot of errors with the ccd.dll but, after seeing your other error too, it might just be your Hard drive/SSD thats having trouble. Also make sure your windows is getting the updates. I would run a scandisk and check for bad sectors. Both of these errors can be caused by your disk drive or SSD. But it might be better to do other mainenance than find the program that's using it, since you mentioned also another error. Microsoft is known to use it in their programs. Hello! This file named cdd.dll stands for Canonical Display Driver. I'm not aware of other software using it or which programs use it. Anyways, would it be possible to disable this DLL or uninstall a specific program, so that this dll isn't loaded at bootup and see if this makes a difference with Rootkit scans/freezes and see if it stops then? Is there software that you're aware of that is using that cdd.dll? Some kind of video game comes to mind or even a office type program, perhaps a recent installation. That cdd.dll has caused issues with other people as well and gets used by different programs. I renewed my license not even a month ago and I would like to fix it rather than do a refund. I have uninstalled the antivirus in case it was the issue with no change. I've scanned using tddskiller, malwarebytes anti-rootkit and roguekiller with no issues and coming out clean. I have done a clean reinstall using the tool provided by malwarebytes with the same result. Thanks in advance, I understand this is quite a bit of configuration, but this should allow us to figure out what's going on with your rootkit scansįor a while now, everytime I scan checking the option to check for rootkits, while scanning (always on the object 437) my computer freeze and go to a BSOD that say "kernel_data_inpage_error" theoretically caused by cdd.dll. Once this is done, please use to upload the file and generate a download link Right click memory.dmp and choose " Send to -> Compressed (Zipped) folder" Move the file memory.dmp from this folder to your desktop Once it happens, please get back into Windows, and follow the instructions below: Now reinstall Malwarebytes and trigger the crash again. In the System Failure section, please make sure your options match the ones in the screenshot below In the window that comes up, under the Startup and Recovery section, click Settings. Type view advanced system settings and click the top option Press the Windows Key to bring up the start menu To enable memory dumps, please follow the instructions below: Please attach the file in your next reply.Ī memory dump of this issue would be very helpful.A file named mbst-grab-results.zip will be saved to your Desktop.A progress bar will appear and the program will proceed to gather troubleshooting information from your computer.To provide logs for review click the Gather Logs button.This process may require a reboot of the computer, which must be manually consented to. Clean: Performs an automated uninstallation of all Malwarebytes products currently installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.This file can be added as an email attachment or uploaded to a forum post and will assist your Malwarebytes Support agent with troubleshooting the issue currently being experienced. The troubleshooting information is saved to a file on the Desktop named mbst-grab-results.zip. As part of this process, Farbar Recovery Scan Tool (FRST) is also run to perform a complete diagnosis of the computer. Gather Logs: Collects troubleshooting information from the computer using Check and Grab functionality.The Advanced Options page has two options, please choose one:.You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!".Place a checkmark next to Accept License Agreement and click Next.You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.
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